Terms and Conditions

Welcome to House of Naia. By accessing and using our website, you agree to the terms and conditions outlined below. Please read them carefully before placing an order.

1. Orders

All orders placed through our website are subject to availability and acceptance. Once an order has been successfully placed and payment confirmed, you will receive an order confirmation via email.

We reserve the right to cancel or decline an order where necessary, including in cases of pricing errors, stock discrepancies, or suspected fraudulent activity.

2. Product Information

We make every effort to ensure that product descriptions, images, colours, measurements, and other details on our website are accurate. However, slight variations in colour may occur depending on your device or screen settings.

As our pieces are thoughtfully produced, minor variations in fabric, finish, or appearance may occur and are not necessarily considered defects.

3. Production & Processing

Our pieces are produced with care and attention to detail. Production typically takes 7–14 working days from the date your order is confirmed.

Production timelines may vary depending on the item, order volume, or unforeseen circumstances. Where there is a significant delay, we will endeavour to communicate this to you.

4. Shipping & Delivery

Once your order has been completed, it will be prepared for dispatch according to the shipping method selected at checkout.

Delivery times vary depending on your location and the shipping method selected. House of Naia is not responsible for delays caused by shipping carriers, customs, incorrect delivery information, or circumstances beyond our control.

In the event of shipping issues, we will work to support resolution by communicating with the courier on your behalf. However, House of Naia is not liable for unresolved delivery problems, as these remain the responsibility of the courier. We recommend keeping all delivery documentation and tracking information for reference.

5. Pricing & Payment

All prices displayed on our website are in the currency indicated at checkout. Prices are subject to change without prior notice; however, changes will not affect orders that have already been confirmed.

Orders will only be processed once payment has been successfully received and confirmed.

6. Customer Information

Customers are responsible for providing accurate and complete information when placing an order, including their name, delivery address, email address, and contact information.

House of Naia cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Intellectual Property

All content on this website, including photographs, product designs, graphics, logos, text, and other visual materials, is the property of House of Naia or is used with permission. Content may not be reproduced, copied, distributed, or used without our prior written consent.

8. Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of House of Naia or any third party.

We reserve the right to update, modify, or discontinue any part of the website, including products and services, without prior notice.

9. Changes to These Terms

House of Naia reserves the right to update these Terms & Conditions from time to time. Any changes will be posted on this page, and your continued use of the website following such changes constitutes acceptance of the updated terms.

10. Returns & Refunds

For information regarding eligible returns, exchanges, refunds, and the applicable conditions and procedures, please see our [Refund & Returns Policy].

Last updated: August 19, 2026.